We offer competitive rates for maintenance packages or we can attend on an ad-hoc basis as and when you may need us.We provide printer servicing and maintenance for a large array of UV super-wide and large format printers across the globe. Our aim is to provide excellent customer support to ensure that your printer is working to the best of its ability and is back in production as soon as possible.
We move various manufacturers machines and can include decommission and recommission in many cases. We approach each job individually and will work collaboratively with you to meet your time scale, assisting you throughout with professional advice and support at a competitive cost. We use a comprehensive network of professional, reliable and experienced contacts where we need to, so please contact us if we can help you.
We provide full on-site training, covering machine safety, operating practices, understanding how environment affects the machine, printer maintenance, everyday set up, basic RIP, media and production best practice etc. Our engineers have a lot of real-world experience and knowledge on the supported printers. We also seek to empower machine operators, encouraging savings on time and money for our customers. Contact us to learn more!
We met (Inkjet Monkey) through a mutual contact when we were looking for our first second hand UV printer. Their experience has ensured the successful installation of 2 second hand UV printers (5m wide HP XP5300 and 2m wide Vutek QS2000), and their on-going support gives our operators the confidence to maintain these machines in good working order. It has allowed us to enter the 5m wide market at a fraction of the cost of buying new machinery which has broadened not only our general offering as a business, but has also opened us up to markets we hadn't considered working in such as black back stretch PVC for exhibitions. Printers that are looking to either add an extra familiar machine to their plant list to increase capacity, or go wider than they can currently offer in-house. Weigh up the total cost of the hardware including installation and the estimated on-going maintenance, pit it against the minimum extra revenue you can gain from that additional hardware and it'll be obvious what you should do next."
SMP Group has partnered with Inkjet Monkey for over 5 years and they have become our turn to company for our HP 5300. If we have a breakdown advice is readily available over the phone, if we need an engineer to attend they pull out all the stops to make sure we are up and running in the shortest possible time. As well as breakdowns Inkjet Monkey provide a value for money service contract which keeps our machines in the best possible condition. I would not hesitate to recommend Inkjet Monkey to anyone needing their services.
I have had numerous opportunities, over many years, to work together with Inkjet Monkey on joint projects. I have always been impressed with their professional skills, dedication and hard work. Our working relationship often switched between "customer" and "supplier" roles, and I have consistently found them to be reliable and a pleasure to work with.
I have never had better service from a supplier that I can recall. Both Jennifer and Carl went above and beyond what most other companies would do to supply us with a old Vutek printer. It's a very long story, too long for a Google review, but Jennifer worked tirelessly and for many months on the sale of one used printer to our plant. Words cannot convey how pleased I was/am with their company and give them my highest possible recommendation.
Inkjet Monkey are always very helpful and quick to respond when we need support to solve an issue with our machine. Their ink is also very reliable and well priced compared to most on the market.
Absolutely fantastic service. I was about to be ripped off by another engineer. Spoke to karl on the phone and he assured me he could talk me through the fix via phone. Within half a day I was back printing better than ever. Absolutely reccomemded 1st class service thankyou
Our favorite Monkey in the Wide-format Digital print industry-jungle Professional with a second to none knowledge Offering service, support and very good inks Recommended
Great professional business. Well done karl
Jennifer and Carl both provided a fantastic service when moving a large format machine to our premises. Carl's expertise and support throughout the installation and training was exceptional. Highly recommended.